The TM Forum NeuroNOC Catalyst Project is a transformative initiative designed to revolutionize telco network operations by harnessing AI to create self-healing networks.
Launched as part of TM Forum’s innovation efforts featured at DTW Ignite 2025, the project aims to address critical challenges in network management, such as prolonged delays in diagnosing root causes, inefficient manual troubleshooting, and degraded customer experiences due to network faults.
By integrating advanced technologies and industry-standard frameworks, NeuroNOC seeks to enhance operational efficiency, reduce costs, and improve service reliability for communication service providers.
At the core of the NeuroNOC initiative is the development of a solution that combines diverse network data sources to enable rapid, accurate, and automated fault resolution.
Telco AI Agents
The project employs AI agents, predictive and generative AI, and a unified data fabric to aggregate data from alarms, performance metrics, configurations, topology, logs, and results through a single interface.
This approach allows for real-time issue correlation, root cause analysis, and automated fixes, significantly reducing the need for manual intervention. By aligning with TM Forum’s Open Digital Architecture and leveraging its APIs and best practices, NeuroNOC ensures scalability and interoperability, making it a robust framework for autonomous network operations.
The NeuroNOC Catalyst has demonstrated impressive results in live telecom environments, showcasing its potential to transform network management. By utilizing high-fidelity data and AI models like AWS Bedrock, the project has achieved up to an 80% reduction in manual troubleshooting and a 50% decrease in operational costs.
Additionally, it has improved data efficiency by reducing tokenization and usage by an estimated 80%, contributing to further cost savings and supporting sustainability goals through energy-efficient operations. These achievements highlight NeuroNOC’s ability to enhance network resilience and customer satisfaction while addressing the growing demands of modern telecom networks.
The project is a collaborative effort involving leading industry players, including technology partners like NETSCOUT Systems, Amazon Web Services, Accenture, Symphonica, and Sand Technologies, as well as carrier champions such as BT Group, Telecom Argentina, Omantel, Turknet, Axian Telecom, and Safaricom.
NETSCOUT’s Omnis AI Insights Solution, including its AI Sensor and AI Streamer, plays a pivotal role by providing high-fidelity telemetry for 5G Standalone Radio Access Network and Packet Core, enabling AI-driven operations. This collaboration underscores the industry-wide commitment to advancing autonomous networks and addressing the complexities of modern telecom infrastructure.
Autonomous Networks
As part of TM Forum’s broader Autonomous Networks Mission, NeuroNOC contributes to the industry’s goal of achieving Level 4 autonomy and beyond, characterized by intelligence-driven operations.
The mission focuses on creating self-healing and self-optimizing network domains, achieving “Zero-X” operations—zero wait, zero touch, and zero trouble—and delivering significant operational benefits, including up to 55% cost reductions, 71% improvements in customer satisfaction, and 21% energy savings.
By demonstrating practical applications of AI and automation in telecom operations, NeuroNOC aligns with industry trends like 5G-Advanced and computing networks, paving the way for enhanced digital transformation and enterprise cloud access. For further details, visit TM Forum’s NeuroNOC Catalyst page at www.tmforum.org.
