Optiva and Google Launch AI driven BSS as a Service for MVNOs

Optiva, a leading provider of BSS (Business Support Systems) solutions, has recently partnered with Google Cloud AI to enhance their offerings and provide ‘BSS as a service’.

This collaboration brings together Optiva’s expertise in telecom solutions and Google Cloud AI’s advanced machine learning capabilities, resulting in a powerful and innovative solution for telecom operators.

Learn about the launch of the Optiva MVNO Hubs in this interview with Michele Campriani, Chief Revenue Officer, Optiva and Vivek Gupta, Head of Telco AI Solutions and Partnerships, Google Cloud.

Optiva MVNO Hubs include deep integration with Google Cloud’s BigQuery for BSS-data-based, AI-powered insights.

These regional MVNO hubs provide the complete Optiva BSS Platform and key MVNO integrations with services such as payment gateway, taxation, customer care, chat, customer relationship management (CRM) ticketing and a dealer portal for rapid onboarding and management of dealer channels.

Multiple innovative digital MVNOs are already capitalizing on the time to market and fully integrated functionality of Optiva MVNO Hubs on Google Cloud, including innovative digital MVNOs in the United States.

“Optiva’s growth strategy is focused on empowering new market entrants to rapidly launch personalized services to a broad variety of subscribers, spanning consumer and enterprise.

We are proud to invest in pre-integrated Optiva MVNO Hubs in key markets worldwide to accelerate time-to-revenue for early-stage MVNOs. Our longstanding partnership with Google Cloud is a key component of success for Optiva and our innovative digital-first customers,” said Robert Stabile, CEO of Optiva.

Telco AI

In today’s rapidly evolving telecom industry, operators are constantly looking for ways to improve their business support systems. BSS solutions play a critical role in managing various aspects of telecom operations, including billing, customer management, and revenue assurance.

Optiva has been at the forefront of providing innovative BSS solutions to telecom operators worldwide.

With the advent of artificial intelligence and machine learning, there is a tremendous opportunity to enhance BSS capabilities and provide more intelligent and automated solutions. This is where the collaboration between Optiva and Google Cloud AI comes into play.

Benefits of Optiva and Google Cloud AI Collaboration

The partnership between Optiva and Google Cloud AI brings several benefits to telecom operators:

• Enhanced Customer Experience: By leveraging Google Cloud AI’s machine learning capabilities, Optiva’s BSS solution can analyze customer data in real-time, enabling operators to personalize services and offers based on individual preferences.
• Improved Revenue Management: The integration of Google Cloud AI allows Optiva’s BSS solution to identify revenue leakage and fraud patterns more effectively. This helps operators to proactively address revenue-related issues and maximize their revenue streams.
• Efficient Operations: With the automation capabilities of Google Cloud AI, Optiva’s BSS solution can streamline various operational processes, reducing manual effort and increasing efficiency.
• Scalability and Flexibility: The collaboration between Optiva and Google Cloud AI ensures that the BSS solution can scale seamlessly to handle increasing data volumes and adapt to evolving business needs.
• Cost Savings: By leveraging the cloud infrastructure of Google Cloud AI, telecom operators can reduce their infrastructure costs and pay only for the resources they consume.

Key Features of BSS as a Service

The BSS as a Service solution offered by Optiva and Google Cloud AI includes the following key features:

• Real-time Data Analysis: The solution leverages machine learning algorithms to analyze customer data in real-time, enabling operators to gain valuable insights and make data-driven decisions.
• Personalized Offerings: By understanding individual customer preferences, the solution can create personalized offers and recommendations, enhancing customer satisfaction and loyalty.
• Automated Revenue Assurance: The integration of Google Cloud AI enables the solution to detect revenue leakage and fraud patterns automatically, minimizing revenue losses.
• Efficient Billing and Charging: The BSS solution streamlines the billing and charging processes, ensuring accurate and timely invoicing for telecom services.
• Advanced Analytics and Reporting: Operators can access comprehensive analytics and reporting dashboards, providing insights into key performance indicators and business metrics.

Implementation Process

The implementation of Optiva’s BSS as a Service solution with Google Cloud AI involves the following steps:

• Assessment and Planning: Optiva and Google Cloud AI collaborate closely with the telecom operator to understand their specific requirements and design a customized solution.
• Data Integration: The telecom operator’s existing data is integrated into the BSS solution, ensuring a seamless transition and minimal disruption to ongoing operations.
• Model Training: Machine learning models are trained using historical data to enable accurate predictions and recommendations.
• Deployment and Testing: The BSS solution is deployed on the Google Cloud AI infrastructure and thoroughly tested to ensure its functionality and performance.
• Training and Support: Optiva provides comprehensive training and ongoing support to the telecom operator’s staff to ensure a smooth adoption and utilization of the BSS solution.

Use Cases

The Optiva and Google Cloud AI collaboration has been successfully implemented in various use cases within the telecom industry:

• Customer Churn Prediction: By analyzing customer behavior and usage patterns, the BSS solution can predict potential churners and enable operators to take proactive retention measures.
• Dynamic Pricing Optimization: The solution can dynamically adjust pricing based on factors such as demand, competition, and customer preferences, maximizing revenue and profitability.
• Fraud Detection: By leveraging machine learning algorithms, the BSS solution can identify fraudulent activities and alert operators in real-time, preventing revenue losses.
• Network Optimization: The solution can analyze network performance data and provide recommendations for optimizing network resources, ensuring efficient and reliable service delivery.

Conclusion

The collaboration between Optiva and Google Cloud AI has revolutionized the telecom industry by providing BSS as a service. Telecom operators can now leverage the power of advanced machine learning algorithms to enhance customer experience, improve revenue management, and streamline operations.

The BSS as a Service solution offered by Optiva and Google Cloud AI brings together the best of both worlds, combining Optiva’s telecom expertise with Google Cloud AI’s cutting-edge technology. As the telecom industry continues to evolve, this collaboration will play a crucial role in shaping the future of BSS solutions.