AI Business Value: Unleashing the Potential of AI in Telecom | Ericsson
AI is creating business value in terms of improved performance, higher efficiency, enhanced customer experience as well as creating new business models and use cases for 5G, IoT and enterprise.
Ericsson offers a video and blog series on ‘Telecom AI’, refering to those artificial intelligence (AI) technologies and solutions developed to support the evolving needs of communication service providers and other stakeholders in the telecommunications industry.
AI is creating business value in terms of improved performance, higher efficiency, enhanced customer experience as well as creating new business models and use cases for 5G, IoT and enterprise.
AI will deliver value across industries, including the telecommunication sector. For communication service providers (CSPs), AI will provide opportunities to:
- Optimize network operations.
- Improve customer experience.
- Reduce costs.
- Contribute to sustainability.
- Enable new revenue streams, and more.
However, AI implementation is a practice more than a technology. It’s a more efficient way of working that takes automation to the next level. As such, it is challenging to discern and convey its value since it’s often indirect.
To help CSPs understand AI value creation, Ericsson, together with Arthur D. Little, surveyed industry professionals about the role of AI in their organizations and developed an industry-unique standardized measurement framework to help convey the value.
Watch this video to understand the findings of AI adoption in organizations and the challenges being faced today.
